Refund policy

Return & Refund Policy

At Kapaʻa Candle Co., every candle is thoughtfully hand-poured on Kauaʻi. We take pride in what we create and want you to feel just as good about your purchase.

Returns

We accept returns of unused, unburned candles in their original condition and packaging within 14 days of delivery.

To request a return, please email support@kapaacandleco.com with your order number and reason for the return. Returns must be approved before items are shipped back.

Customers are responsible for return shipping costs unless an item arrives damaged or incorrect. Original shipping charges are nonrefundable unless the return is due to our error.

Damaged or Incorrect Orders

We carefully package every candle for its journey from Kauaʻi, but occasionally things happen along the way.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the product and packaging.

We'll work with you to make things right through a replacement or refund, as appropriate.

Personalized & Custom Candles

Because personalized candles are created especially for you, all custom and personalized orders are final sale unless they arrive damaged, defective, or incorrect.

Candle Club Subscriptions

Candle Club subscription orders are nonrefundable once they have entered fulfillment.

You may cancel future renewals in accordance with your subscription terms. Canceling a subscription does not automatically cancel an order already being processed.

Refunds

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.